- Accuracy in Media - https://www.aim.org -

IRS Only Answered 15% of Calls This Tax Filing Season

From the Free Beacon [1]:

As of Feb. 27, 2016, there were 40.5 million attempted calls on toll-free assistance lines to contact the IRS. Agents answered only 6.3 million calls, or 15.6 percent of the total. After the call was routed to the call center, customers waited on the phone for 9.6 minutes before they were able to speak with an agent.

Photo by BrookingsInst [2] [3]